Caller base expanding? Taking on new work? New budget? You're looking to take your team to the next level, be it by pure staff increase or refreshing/reorganising to meet demands.
If this is you, I can provide expertise with-
- expanding/revamping your training documentation to handle higher capacities in less time with more accuracy
- fine-tuning your org chart structure
- economies of scale
- force multipliers: tips, tools and techniques for tripling your throughput
- enhancing your team with world-class staff - on a budget
- generating additional value-adds and ROI
- front-line systems and networks monitoring
- incident management
- getting management on your side: translating IT-speak into ongoing business analytics
- scope delineation - what to precipitate, what to absorb
- specialisation vs generalisation: who should be doing what?
- 360-degree cross-training, floating priority levels, and other large-scale tips, tricks and tools
- global helpdesk culture
- documentation, workgroups and wikis: turbocharged self-improvement
- balancing onsite presence with centralisation; geoscatter, satellite desks and delegates
- moving from passive to active: in-house apps, training programs, and gaining access to the development loop
Want more? Find out what else I can do for you.
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