Expanding or Reorganising

Caller base expanding? Taking on new work? New budget?

You're looking to take your team to the next level, be it by pure staff increase or refreshing/reorganising to meet demands.

If this is you, I can provide expertise with-

• • expanding/revamping your training documentation to handle higher capacities in less time with more accuracy

  • fine-tuning your org chart structure

  • economies of scale

  • force multipliers: tips, tools and techniques for tripling your throughput

  • enhancing your team with world-class staff - on a budget

  • generating additional value-adds and ROI

  • front-line systems and networks monitoring

  • incident management

  • getting management on your side: translating IT-speak into ongoing business analytics

  • scope delineation - what to precipitate, what to absorb

  • specialisation vs generalisation: who should be doing what?

  • 360-degree cross-training, floating priority levels, and other large-scale tips, tricks and tools

  • global helpdesk culture

  • documentation, workgroups and wikis: turbocharged self-improvement

  • balancing onsite presence with centralisation; geoscatter, satellite desks and delegates

  • moving from passive to active: in-house apps, training programs, and gaining access to the development loop

  • Want more? Find out what else I can do for you.